ISO/IEC 20000-1:2018 certification means an independent auditor has checked that a vendor runs a documented service management system: defined service levels, a working incident and problem process, controlled changes, and regular reviews with evidence behind them. For you as a buyer, it means SLAs and incident handling should be written down and measurable, not improvised.
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Dignep Group Pvt. Ltd. is certified to ISO/IEC 20000-1:2018, the international standard for IT service management. The certificate covers our service management system: the processes we use to plan, deliver, support and improve the services we provide to clients. For clients, it means the way we handle incidents, changes, service levels and continuity is documented,
Dignep Group Pvt. Ltd. is Nepal's ISO/IEC 20000-1:2018 certified software development company. We've delivered 100+ projects for startups and enterprises through dedicated teams, outsourcing, and AI solutions
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