Dignep Group Pvt. Ltd. is certified to ISO/IEC 20000-1:2018, the international standard for IT service management. The certificate covers our service management system: the processes we use to plan, deliver, support and improve the services we provide to clients.
On this page
For clients, it means the way we handle incidents, changes, service levels and continuity is documented, audited by an external certification body, and checked again in regular surveillance audits.
Certificate details
| Standard | ISO/IEC 20000-1:2018, Service Management System |
|---|---|
| Certified organisation | Dignep Group Pvt. Ltd., Pulchowk, Lalitpur, Nepal |
| Certification body | Prescient Security LLC |
| Certificate number | 20000-03 (Issue 1) |
| Certified since | 21 November 2025 |
| Valid until | 20 November 2028, subject to annual surveillance audits |
| Scope | The service management system supporting Dignep’s activities, resources and people for the delivery, support and governance of platforms and services, covering executive leadership, IT, security, compliance, support and business continuity teams. |
The certificate can be verified with Prescient Security’s ISO team.
What is ISO/IEC 20000-1:2018?
It’s the international standard for IT service management (ITSM), published by ISO and IEC. It requires an organisation to run an integrated set of processes so that the services it delivers consistently meet agreed business and customer requirements. Where ISO 27001 focuses on information security, ISO 20000-1 focuses on service quality and reliability.
The standard covers the whole service lifecycle, from planning and design through delivery, support and continual improvement. The full text is available from ISO.
What does the certification mean for clients?
It means the processes behind our work are written down, followed and independently audited. That matters most when something goes wrong or changes: an incident at night, an urgent production fix or a team member leaving. Clients get a predictable process rather than one that depends on individuals.
- Incident management: a defined process for logging, prioritising and resolving issues.
- Change management: changes are assessed, approved and recorded before they reach production. We explain how this works in change management in software development.
- Service levels: agreed targets that we measure and report against.
- Continuity and capacity: planning so services stay available as they grow.
- Continual improvement: surveillance audits check that the system keeps working, not just that it passed once.
Which services does it apply to?
Our certified service management system underpins how we run client engagements, including dedicated teams, staff augmentation and project delivery. If you need a copy of the certificate or the full scope document for a vendor assessment, contact us and we’ll send them.
Related reading: what ISO 20000-1 certification means for your SLAs, incident response and service quality.
