Why teams choose Dignep
Plenty of offshore vendors can write code. Fewer can show you an audited service management system, public-sector systems built under real reporting rules, and governance work done by people who also build.
Six reasons clients pick Dignep
Four of these are things we can prove with a certificate, a case study or a published table. The other two are how we’ve chosen to run engagements.
A certified way of working
We're certified to ISO/IEC 20000-1:2018 for IT service management. Incidents, changes and service levels are documented and audited every year, on every engagement.
Proven where accountability is highest
We've built systems for public-sector programmes, where public money means audits, reporting deadlines and no excuses. Our case studies show what we delivered and for whom.
Governance built in, not bolted on
We build AI systems and work in AI governance: ISO 27001 and SOC 2 controls, the EU AI Act, NIST AI RMF and Nepal Rastra Bank AI guidance. We build our own GRC product, Certifyi, run a research unit, DAIR, and partner with Kathmandu University's Department of AI.
Plain economics
Ramp-up times and notice periods are published: 5–10 working days for staff augmentation, 2–4 weeks for a dedicated team, 30 days' notice. Pricing is quoted in writing within two working days of a free 30-minute call, with the cost drivers spelled out.
Honest about time zones
India shares almost our whole working day, Central Europe about four hours and Sydney three to four. The US gets no natural overlap, so we agree a fixed daily call window before kickoff rather than promise one we can't keep.
A model that matches your certainty
A PoC if you're testing an idea, a fixed-scope project if you know what you need, staff augmentation for a missing skill, or a dedicated team for a long roadmap. We'll tell you when a cheaper model would do.
How a project runs, step by step
Nine steps from NDA to support. If you’ve already done some of them, such as design, we skip those.
NDA and IP
We sign a mutual NDA before you share anything sensitive. The contract says you own the code, designs and documentation we produce.
Discovery
We work through your goals, constraints and open questions, and tell you plainly if we’re not the right fit.
Solution architecture
We look at risks and effort, then propose an architecture and a plan you can challenge before any code is written.
UI/UX design
Designers produce the screens in Figma, so you see how the product will look and behave before it’s built.
Clickable prototype
A prototype of the key flows lets you check the product with real users and stakeholders early, when changes are cheap.
Agile development
Two-week sprints with a demo at the end of each one, daily standups and a weekly written report.
Quality assurance
Testing happens inside every sprint, not in a rush at the end, so defects surface while they’re still small.
Deployment
We release to app stores, your cloud account or your own servers, with change control under our ISO 20000 process.
Support and maintenance
After launch we can stay on for updates, maintenance and new features, or hand over cleanly to your team with documentation.
As much as you want. Most dedicated-team clients run the backlog, standups and priorities themselves. If you'd rather not, our delivery lead manages the project and reports to you weekly.
If the work is core to your business and you can hire well and quickly, in-house usually wins long term. An external team makes sense when you need people in weeks rather than months, need skills you can't find locally, or aren't sure the work will last.
You get access to the repository, the ticket board and the sprint demos, plus a weekly written report covering what shipped, what slipped and why.
Don't take our word for it. Ask for the ISO/IEC 20000-1 certificate, read our public-sector case studies and talk to a client reference. Then decide.
A written scope, a list of risks and open questions, a proposed architecture and a plan with milestones. You can take it to another vendor if you want.
Yes. We're certified to ISO/IEC 20000-1:2018 for IT service management by Prescient Security, certificate 20000-03, valid until November 2028 subject to annual surveillance audits. Certificate details.
Proof, not promises
The numbers we commit to
These are the terms behind the reasons above. Every figure is current as of October 2026. Ask and we'll put you in touch with a client reference.
2–4 wks
to a ready dedicated team
5–10 days
to start staff augmentation
30 days
written notice, no lock-in
2 days
to a written proposal
ISO/IEC 20000-1:2018
IT service management, audited annually
Dignep compared with typical alternatives
| What you get | Dignep | Typical outsourcing | In house hire |
|---|---|---|---|
| ISO 20000 service standard | Included | Rare | Build it yourself |
| Ramp time | 5–10 working days (staff augmentation), 2–4 weeks (dedicated team) | Varies by vendor | Recruiting, notice periods, onboarding |
| Time-zone overlap | India most of the day, Europe about 4 hours, Sydney 3–4 hours, US by an agreed call window | Often overstated | Varies |
| Pricing | Quoted in writing within two working days, cost drivers explained | Varies | Salaries plus hiring and overheads |
| AI governance practice | Yes: ISO 27001, SOC 2, EU AI Act, NIST AI RMF | Rare | Build it yourself |
Working hours, honestly
We work 09:00–18:00 Nepal Time (UTC+5:45, no daylight saving). For US teams we agree a fixed daily call window before kickoff, usually by moving the team lead's working day.
Where to look next
Engagement models →
Pricing, ramp times, and contract types for each model.
Case studies →
Public-sector and product-company projects.
Certifyi AI GRC →
Our AI SaaS platform for governance, risk and compliance.
Talk to us →
Book a free 30-minute discovery call.
Find out if we're the right fit
Thirty minutes is usually enough to know. You'll get a written proposal with scope and pricing within two working days.
Book a 30-minute discovery call See how we price work