Since 2018, Dignep has been a trusted partner in IT service management, helping businesses build secure, high-performing IT environments while reducing operational costs and improving user satisfaction. We provide comprehensive support for on-premises, cloud, and hybrid infrastructures, ensuring stability, security, and top-tier performance.
Assessing Current Infrastructure: We evaluate your existing IT setup, identifying potential weaknesses and areas for improvement.
Strategic Planning: We design tailored solutions for enhancing or re-engineering your infrastructure, including cloud adoption or migration.
Technology Recommendations: We suggest the latest technologies that best align with your business goals.
User Management: Administering users and managing permissions efficiently.
Software Configuration & Updates: Keeping software systems up-to-date and optimized.
Issue Resolution: Diagnosing root causes and quickly resolving incidents.
Disaster Recovery: Swift emergency response to minimize downtime.
Continuous Monitoring: Using tools like Prometheus and Nagios to keep an eye on servers, networks, databases, and other IT components.
Resource Reports: Regular insights into resource consumption and infrastructure performance.
Automated Ticketing: Fast issue resolution with automated ticket generation.
Tier 1 Support: Basic user assistance and issue handling.
Tier 2 Support: Resolving more complex technical challenges.
Tier 3 Support: Advanced technical troubleshooting, including code-level fixes.
Planning and Design: We create comprehensive plans for upgrading or expanding your infrastructure.
Implementation: Changes executed by Dignep or in collaboration with your internal team.
Training: Providing your team with resources and release notes for a smooth transition.
Migration Strategy: Designing a roadmap for a seamless and secure transition to the cloud, with risk management in place.
Cloud Setup: Optimizing cloud infrastructure and configuring CI/CD pipelines.
Cost Optimization: Reducing expenses by optimizing workloads and cloud consumption.
Regulatory Audits: One-time or regular assessments to ensure compliance with standards like HIPAA, PCI DSS, and GDPR.
Compliance Documentation: Delivering thorough compliance guides to help maintain regulatory adherence.
Vulnerability Management: Continuous monitoring and vulnerability assessment to identify and mitigate risks.
Penetration Testing: Regular (quarterly or annual) penetration tests to ensure robust security measures.
High IT Support Costs: We provide a proactive, self-managed IT team that operates efficiently using ITIL principles.
Low App Availability and Frequent Failures: Dignep ensures high-performance, reliable app functionality through performance monitoring and upgrades.
Customer and Employee Satisfaction Issues: By addressing user feedback and maintaining a knowledge base for self-service, we boost satisfaction and productivity.
Feasibility Assessments: We compare actual and expected Total Cost of Ownership (TCO) to determine the impact of our services.
Long-Term Support: With mature ITSM processes, we provide scalable, long-term support for growing businesses.
Service Level Optimization: Our services are managed according to agreed-upon SLOs and KPIs (e.g., service availability, response times, and customer satisfaction).
Cost Efficiency: We reduce IT costs through best practices like Infrastructure as Code and optimized cloud usage.
Dignep supports a wide range of IT infrastructures, including on-premises, cloud, and hybrid environments. Whether you need help with server management, network administration, or cloud migration, we provide tailored solutions to fit your needs.
Yes, we offer 24/7 proactive monitoring and support for your entire IT infrastructure. This includes monitoring servers, networks, databases, and cloud environments to ensure continuous performance and stability. We address issues before they impact your business operations.
Our IT consulting services involve a comprehensive analysis of your current infrastructure, identifying areas for improvement, and designing solutions that align with your business goals. We also offer cloud migration consulting and recommendations for new technologies that can optimize your operations.
Absolutely! We specialize in cloud migration services, including planning, risk management, cloud infrastructure setup, CI/CD configuration, and app or workload migration. We ensure that the transition to the cloud is smooth and cost-effective.
We offer three tiers of help desk support:
During our service engagement, we provide regular documentation and reports, including:
We help reduce IT support costs by automating routine tasks, optimizing cloud infrastructure usage, and providing a self-managed IT team that operates on ITIL principles. Our approach ensures that your IT environment runs efficiently with minimal overhead.
Our offshore software development teams operate from Nepal, a burgeoning tech hub in South Asia. With an average hourly rate ranging from 20 to 40 USD, Nepal boasts one of the most favourable offshore cost ratios globally in terms of expertise and quality of work.
In a broad sense, our offshore developers and dedicated teams deliver results at nearly half the cost and time compared to hiring in the US or EU. Leveraging the relatively lower cost of living, we are actively advancing our social mission by creating sustainable job opportunities for our developers, eliminating the need for them to seek better livelihoods outside of Nepal.
Engaging with Dignep is simple:
We have the confidence and expertise to challenge the status-quo. Let’s collaborate to take your product to new heights & We’ve created a process that knits your product with the innovation it deserves.